{% extends "helpdesk/base.html" %}{% load i18n %}{% load url from future %} {% block helpdesk_title %}{% trans "Helpdesk Dashboard" %}{% endblock %} {% block helpdesk_head %} {% endblock %} {% block helpdesk_body %}

{% trans "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets submitted by you, tickets you are working on, and those tickets that have no owner." %}

{% for queue in dash_tickets %} {% endfor %}
{% trans "Helpdesk Summary" %}
{% trans "Queue" %}{% trans "Open" %}{% trans "Resolved" %}{% trans "Closed" %}
{{ queue.name }} {% if queue.open %}{% endif %}{{ queue.open }}{% if queue.open %}{% endif %} {% if queue.resolved %}{% endif %}{{ queue.resolved }}{% if queue.resolved %}{% endif %} {% if queue.closed %}{% endif %}{{ queue.closed }}{% if queue.closed %}{% endif %}

{% for entry in basic_ticket_stats.open_ticket_stats %} {% endfor %}
{% trans "Current Ticket Stats" %}
- {% trans "Average number of days until ticket is closed (all tickets): " %}{{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}.
- {% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %}{{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}. {% trans "Click" %} here {% trans "for detailed average by month." %}
- {% trans "Distribution of open tickets, grouped by time period:" %}
{% trans "Days since opened" %}{% trans "Number of open tickets" %}
{{ entry.0 }} {% if entry.1 > 0 %}{{ entry.1 }}{% else %}{{ entry.1 }}{% endif %}
{% if all_tickets_reported_by_current_user %} {% for ticket in all_tickets_reported_by_current_user %} {% endfor %}
{% trans "All Tickets submitted by you" %}
#{% trans "Pr" %}{% trans "Title" %}{% trans "Queue" %}{% trans "Status" %}{% trans "Last Update" %}
{{ ticket.ticket }} {{ ticket.get_priority_span }} {{ ticket.title }} {{ ticket.queue }} {{ ticket.get_status }} {{ ticket.modified|timesince }}
{% endif %} {% for ticket in user_tickets %} {% endfor %} {% if not user_tickets %} {% endif %}
{% trans "Open Tickets assigned to you (you are working on this ticket)" %}
#{% trans "Pr" %}{% trans "Title" %}{% trans "Queue" %}{% trans "Status" %}{% trans "Last Update" %}
{{ ticket.ticket }} {{ ticket.get_priority_span }} {{ ticket.title }} {{ ticket.queue }} {{ ticket.get_status }} {{ ticket.modified|timesince }}
{% trans "You have no tickets assigned to you." %}
{% for ticket in unassigned_tickets %} {% endfor %} {% if not unassigned_tickets %} {% endif %}
{% trans "Unassigned Tickets" %} {% trans "(pick up a ticket if you start to work on it)" %}
#{% trans "Pr" %}{% trans "Title" %}{% trans "Queue" %}{% trans "Created" %} 
{{ ticket.ticket }} {{ ticket.get_priority_span }} {{ ticket.title }} {{ ticket.queue }} {{ ticket.created|timesince }} ago {% trans "Take" %} | {% trans "Delete" %}
{% trans "There are no unassigned tickets." %}
{% if user_tickets_closed_resolved %} {% for ticket in user_tickets_closed_resolved %} {% endfor %}
{% trans "Closed & resolved Tickets you used to work on" %}
#{% trans "Pr" %}{% trans "Title" %}{% trans "Queue" %}{% trans "Status" %}{% trans "Last Update" %}
{{ ticket.ticket }} {{ ticket.get_priority_span }} {{ ticket.title }} {{ ticket.queue }} {{ ticket.get_status }} {{ ticket.modified|timesince }}
{% endif %} {% endblock %}